{"id":13755,"date":"2025-02-06T17:05:04","date_gmt":"2025-02-06T17:05:04","guid":{"rendered":"https:\/\/ihtis.braim.rs\/privacy\/"},"modified":"2025-06-12T12:14:45","modified_gmt":"2025-06-12T12:14:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/ihtis.braim.rs\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Frequently Asked Questions<\/h1>\n

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Shipping Information<\/h2>\n

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Do you offer delivery?<\/h3>\n
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Yes, the delivery of our icons is handled by a courier service.<\/p>\n<\/div>\n

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What is the delivery cost?<\/h3>\n
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If the order is up to 5000 RSD, the delivery cost is 500 RSD. For orders above that amount, delivery is free.<\/p>\n<\/div>\n

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Is the ordered product paid for in advance?<\/h3>\n
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The product can be paid for in advance or as a cash-on-delivery shipment.<\/p>\n<\/div>\n

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How do you handle situations when the customer is not satisfied with the appearance of the ordered products?<\/h3>\n
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If you are not satisfied with the appearance of our products, we can offer a product replacement within 10 days.<\/p>\n<\/div>\n

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Additional Questions<\/h2>\n

[\/vc_column_text][vc_toggle title=”Where can I buy your icons?” css=””]Our icons can be purchased in many churches and monasteries across Serbia, Montenegro, Bosnia and Herzegovina, Greece, Austria, Russia, Germany, and Romania. Additionally, our retail store is located in Belgrade, at Viline Vode 47.[\/vc_toggle][vc_toggle title=”Do you offer delivery?” css=””]Yes, the delivery of our icons is handled by a courier service.
\nDo I need to pay for the ordered product in advance?
\nThe product can be paid for in advance, or it can be paid upon delivery (cash on delivery).[\/vc_toggle][vc_toggle title=”How do you handle situations when a customer is not satisfied with the appearance of the ordered products?” css=””]If you are not satisfied with the appearance of our products, we can offer a product exchange service within 10 days.[\/vc_toggle][vc_toggle title=”Is it possible to engrave a dedication on the icon?” css=””]It is possible to engrave dedications and special messages on the back of our icons as an addition along with the certificate.[\/vc_toggle][vc_toggle title=”Are the icons blessed?” css=””]Our production operates under the blessing of the Serbian Orthodox Church, with a spiritual father who visits our production facility, speaks with the employees, and, with his blessing, we begin each new project. It is certainly highly recommended that when you purchase an icon, you take it to your parish church so that your parish priest and intercessor can bless it.[\/vc_toggle][vc_toggle title=”Do you provide a certificate of the quality of the materials used with the icon?” css=””]By purchasing our icons and other products, you will receive a certificate of the quality of the materials used.[\/vc_toggle][vc_toggle title=”Can I suggest a design for pendants, cufflinks, badges, or medallions?” css=””]Of course, any suggestions and ideas are welcome. You can send all your ideas to prodaja@ihtis.rs[\/vc_toggle][vc_toggle title=”How long does it take to produce if I order ten or more pendants, cufflinks, badges, or medallions?” css=””]The production time for a product depends on the workload at the given moment. However, what greatly accelerates the waiting process is our warehouse of semi-finished and finished products.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=””] Frequently Asked Questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””] Shipping Information [\/vc_column_text][vc_row_inner css=”.vc_custom_1738864011518{margin-bottom: 50px !important;}”][vc_column_inner width=”1\/2″][vc_column_text css=””] Do you offer delivery? Yes, the delivery of our icons is handled by a courier<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-13755","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/pages\/13755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/comments?post=13755"}],"version-history":[{"count":7,"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/pages\/13755\/revisions"}],"predecessor-version":[{"id":16496,"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/pages\/13755\/revisions\/16496"}],"wp:attachment":[{"href":"https:\/\/ihtis.braim.rs\/en\/wp-json\/wp\/v2\/media?parent=13755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}